Refund policy
Got it! Here's your refined return policy in a professional format:
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**Returns**
Returns must be received within 30 days of the date of receipt. We accept returns of unworn, unwashed, and undamaged merchandise. Returns should be accompanied by the original receipt/invoice. Credits will be made in the form of the original payment or in the form of merchandise credit in accordance with our policies. We reserve the right to limit free returns for customers who frequently return a high volume of orders.
You may return or exchange by mail or in person at one of the following stores:
**Monsey:**
- Infinity Shoes
- 146 Rt 59
- Monsey, NY 10952
**Monroe:**
- Black + White
- 785 Route 17M
- Monroe, NY 10950
Shipping fees are not refundable.
Returns received after 30 days will not be accepted.
**Processing Time:**
- Please allow 1 to 3 weeks for a refund or merchandise credit to be issued.
- Please allow 1 to 2 billing cycles for the credit to appear on your credit card statement.
**Refunds:**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
**Late or Missing Refunds:**
If you haven’t received a refund yet, please:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at customerservice@infinityshoesusa.com.
**Sale Items:**
Sale items are non-refundable.
**Exchanges (if applicable):**
We will gladly exchange your shoes. Send us an email at customerservice@infinityshoesusa.com and we will guide you from there.
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